Help Centre
Find answers to common questions about using GoGloss.
For Customers
How do I get notifications on my phone?
Go to Settings and turn on "Alerts on this device", or tap "Turn on alerts" after booking. On iPhone, first add GoGloss to your Home Screen (Share → Add to Home Screen) and open it from there. Safari only delivers notifications to Home Screen apps.
How do I book a valeter?
Search by your postcode, choose a valeter, select a service and date, then proceed to payment. You'll receive a confirmation email and SMS.
Can I cancel my booking?
Yes. More than 48 hours before: full refund. 24-48 hours: 70% refund. Less than 24 hours: no refund. Cancel from your booking detail page.
What if the valeter doesn't show up?
Report a no-show from your booking detail page. You'll receive an automatic full refund.
How do I file a dispute?
Within 48 hours of service completion, go to your booking and tap "Report an Issue". Describe the problem and attach photos. Our team reviews within 2 business days.
When will I receive my refund?
Refunds are processed immediately via Stripe and typically appear in your account within 5-10 business days.
Can I set up a recurring booking?
Yes. When confirming your booking, tick "Make this a recurring booking" and choose weekly, fortnightly, or monthly. You can pause or cancel anytime.
How do I use a promo code?
On the booking summary step, enter your code in the "Promo code" field and tap Apply. The discount will be reflected in the total.
For Valeters
How do I get new-booking alerts on my phone?
Open your dashboard and tap "Turn on alerts", or use Settings → Push notifications. On iPhone, add GoGloss to your Home Screen first and open it from there. You'll be notified for new bookings, messages, quotes and cancellations.
How do I sign up as a valeter?
Go to the registration page, choose "Valeter", and complete the application form including your insurance details. Our team reviews applications within 48 hours.
What insurance do I need?
You need valid public liability insurance. Upload your certificate during the application process.
How do I get paid?
Complete your payout setup (Stripe) in your profile. You keep 100% of your listed price. There is no commission. Earnings are transferred to your bank automatically after each job is completed.
What happens if I need to cancel a booking?
You can cancel from your booking detail page. The customer always receives a full refund for valeter cancellations. Please provide a reason.
How do I set my availability?
Go to your Availability page to set your weekly schedule. You can also block specific dates when you're unavailable.
What does it cost?
Valeters pay a £30/month + VAT subscription (first month free) and keep 100% of every booking. There is no per-booking commission. Customers pay a small booking fee at checkout that covers payment processing.