Privacy Policy

1. Data Controller

GoGloss Ltd is the data controller responsible for your personal data. We are registered in England and Wales. For data protection enquiries, contact us at privacy@gogloss.co.uk.

2. Data We Collect

We may collect the following categories of personal data:

• Account information: name, email address, phone number, password (hashed)
• Profile data: profile photo, vehicle details, address, service preferences
• Booking data: service history, reviews, ratings, communications with valeters
• Payment data: billing address, payment method details (processed and stored by Stripe)
• Technical data: IP address, browser type, device information, usage patterns
• Location data: approximate location used for search results (with your consent)

3. How We Use Your Data

We use your personal data to:

• Provide, maintain, and improve our Platform
• Process bookings and payments
• Facilitate communication between customers and valeters
• Send service-related notifications and updates
• Ensure the safety and security of the Platform
• Comply with legal obligations

4. Legal Basis for Processing

We process your data on the following legal bases under UK GDPR:

• Contract: processing necessary to fulfil our service agreement with you
• Legitimate interest: improving our services, preventing fraud, and ensuring platform security
• Consent: marketing communications and non-essential cookies
• Legal obligation: compliance with applicable laws and regulations

5. Data Sharing

We do not sell your personal data. We may share data with the following categories of recipients:

• Service providers: payment processors (Stripe), hosting providers, analytics tools
• Other users: limited profile information shared between customers and valeters during a booking
• Legal authorities: when required by law, regulation, or valid legal process

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide our services. After account deletion, we may retain certain data for up to 6 years to comply with legal and regulatory obligations (e.g. tax records, dispute resolution).

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Rectify inaccurate or incomplete data
• Request erasure of your data ("right to be forgotten")
• Restrict or object to certain processing activities
• Data portability: receive your data in a structured, machine-readable format
• Withdraw consent at any time for consent-based processing
• Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise any of these rights, email privacy@gogloss.co.uk.

8. Cookies

We use cookies and similar technologies to operate and improve the Platform. For full details, see our Cookie Policy.

9. Contact

If you have questions about this Privacy Policy or our data practices, please contact:

GoGloss Ltd
Email: privacy@gogloss.co.uk